Medical Billing Forum

Billing => Billing => : rdmoore2003 February 11, 2011, 04:58:19 PM

: standard no show/missed/late appts
: rdmoore2003 February 11, 2011, 04:58:19 PM

ok, most doctor's office have a clause stating that they charge for no show/missed/late cancellation appts.    I have even heard of some offices taking a credit card number before even scheduling initial visit so that if the patient does not show/missed, etc can be charged the fee.  My question is,  IS THIS LEGAL?

: Re: standard no show/missed/late appts
: PMRNC February 11, 2011, 05:42:41 PM

Actually it's NOT.  Although the FDCPA will allow for a patient to pre-authorize a credit card on file, you cannot do so for items not received or delivered by consumer laws. A no-show is NOT goods or services delivered therefore in violation of the consumer protection act. 

: Re: standard no show/missed/late appts
: rdmoore2003 February 14, 2011, 02:48:40 PM

ok, thanks.   I figured as much.  I knew it did not sound ethical much less legal.