Medical Billing Forum
Medical Billing Software => Medical Billing Software Questions => : Cpatel June 25, 2021, 12:54:02 PM
-
Hello,
I am using Medics Premier from Advanced Data Systems since 2009. Then it was changed to cloud server based and my contract was updated in July 2016. Their fees were ridiculously high so I jumped into other software (Lytec). Then I moved many of my clients from Medics to Lytec. Until now ADS was able to delete/purge the entity in the system without any charge. Now they have came up with charge of $250.00/Tax ID to delete/purge the entity from their system. Well this is not listed in my contract. I am also paying $2500.00 support fees annually. When I asked them to delete/purge 3 entities from Medics, they sent me quote of $750.00 + Tax. Also they scratched out the some terms on the original contract, added Purge fees and back dated to 2016 July date. I feel like they are cheating me. If the entities are not deleted from the system then they will keep charging me for those entities on monthly basis. Please give me advise on what should I do? Should I pay them and sign the backdated agreement or fight with them?
-
Wow! That sounds unfair! I don't have any experience with Medics, but I don't think that can be legal. Do you have a copy of your original contract?
-
Michelle,
Yes, I do have original contract.
-
Have you advised them that you have a copy of the original contract and that you would prefer not to have to take legal action? I would think if they know you have the original contract they would know they can't hold up.
-
Yes, I informed them that I have the original contract and these fees are not mentioned in there. They said regardless they do charge these fees and if I do not pay them then they will block my access to system.
-
I would fight them on this. They can't just scratch out parts of the contract, and change dates on it, etc, without your knowledge and your signature showing you agree to the changes. That totally defeats the purpose of a written contract!
I had something kind of similar happen a few years ago with the company we use as the vendor/support for our software Medisoft. We sign a yearly contract with them. We got a new account rep, and she went through our account, and realized that the former account rep hadn't charged us for an upgrade that they said was free, when it apparently wasn't, AND that they hadn't been charging us a "per provider" fee to submit electronic claims, but just one flat monthly fee, for the past two years. By her estimation, we owed the company over $3500 for THEIR mistakes.
Uh, no. None of this was in our current or former contracts, and there was no way we were paying them this money. Which is what I told her, in writing, and said if they pursued it, we would get our lawyer involved. They dropped it completely. When our new contract came up, the "per provider" fee was added moving forward, and I was fine with that. But there was no way we were going to pay for something that wasn't in the previous contracts.
I would rather pay a lawyer to fight this for me if I was you (assuming it doesn't get outrageously expensive) , and win, and be completely done with this company you are dealing with.
-
Can you get all accounts out and be done with them? I agree with Kristen, I would fight this. It seems extremely unfair but as long as you have clients in there they have you over a barrel.