Medical Billing Forum
Starting a Medical Billing Business => Starting Your Own Medical Billing Business => : Fabulous 30 November 27, 2019, 12:29:23 AM
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I’m starting my business as a biller for mental health providers what are some questions that you ask prospects?
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I would want to know where they are at with KPI's, MIPS, AR, and knowledge of LCD's.
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I bill for Opticians and Chiropractors, the questions I ask are:
* What would you most like to see improved in your billing situation?
* Would you prefer I used your software to submit claims, or mine?
* In addition to claim submission, what additional services would you require. i.e. Follow up on unpaid claims, posting of payments, insurance verification etc.
* How would you prefer to get the daily claim information to me, Fax? Email? Already in your software?
* Is your claim submission and posting of payments caught up or would there be a backlog of these when I start.
* Are there any problems you've been having with your software that I should be aware of?
* If you want me to submit claims with your software, what hours do you prefer I not log into your system?
* When would you like to start?
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Thank you so much!
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When I get a very probable and potential client I like to give them a full check list of what I need and I give them plenty of time to do it. But before I do that I like to get a few things that are much more important. It's like a test of sorts. Any potential client that can't produce any of these things either needs MORE help than just billing and I can pick up some consulting work, or, if they are not engaged at all or interested in having these things available to me, I move on.
1. I ask for their last HIPAA Assessment - I also give them mine, though many don't know it's mandatory to do so as it's an assurance under the BAA
2. copy of their policies / procedures - there is a lot of info in those that would cut down on all the back and forth questions later
3. copy of their internal and patient financial policies - again, saves a lot of questions later!
4. Do they have all of their carrier contracts and contacts - These are needed, and especially helpful if you plan to help with re-credentialing / negotiations
Once I have the above I move forward with the financials of the practice and I give them my check list.