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Patient and Insurance credit balances

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Michele:
As long as you make a reasonable attempt, which in the case you described you did, that is all that is required.

Pay_My_Claims suggestion is good, note the file and move on.

Michele

PMRNC:
What I used to do for the patients we could not find or have had mail returned whether due to death or moving, is setup a separate database per provider. This is because sometimes in the cases of deceased patients it can take many years for an estate to be settled in some cases, and later the executor of the estate could come back and request monies, this way the credit's are not in the A/R and instead in a nice neat database where it could easily be retrieved and refunded later.I also do this with patients turned over to collections.

Bob13:
If this is a patient credit you can not hold it forever no matter how hard you have tried to contact the patient.  Please check your state's Escheat Laws on Unclaimed Property.  After the period of time allowed by the state you MUST turn over that amount to the state under the Unclaimed Property Law.

Michele:
Thanks for clarifying that. 

When I originally answered I thought they were asking about writing off an amount owed, not a credit.  So when I said "as long as you made a reasonable attempt" I was referring to the attempt at billing the patient, not returning a refund.

Hope I didn't confuse anyone!  :(

Michele

Pay_My_Claims:

--- Quote from: Bob13 on March 12, 2009, 03:08:28 PM ---If this is a patient credit you can not hold it forever no matter how hard you have tried to contact the patient.  Please check your state's Escheat Laws on Unclaimed Property.  After the period of time allowed by the state you MUST turn over that amount to the state under the Unclaimed Property Law.

--- End quote ---

There is really nothing "WE" can do, since we are not the providers. As I stated every provider that I have worked for HATED to give back refunds. I had to threaten to sue a dentist who kept a balance of 36.00 of mines for 3 years. They expect you to forget and they keep it. As the Biller, you can only notify the provider. It is the PROVIDERS responsibility to refund or actually turn it over.

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