Medical Billing Forum

Billing => Billing => : Lapat79 June 19, 2019, 07:35:46 PM

: OON with UHC and Appeal Process
: Lapat79 June 19, 2019, 07:35:46 PM
I have been handed some denied claims that were denied as late as December 2018 to file appeals on. The previous billing company never appealed them. Is this even possible???? I can’t seem to think of any good reason that they would extend the 60 day filing period. I do not believe telling them that the previous billers did not do their job will get it done.
: Re: OON with UHC and Appeal Process
: PMRNC June 20, 2019, 09:13:40 AM
If any of these claims are with ERISA Group health plans you could get the patient's SPD and appeal using ERISA, in many cases the timely filing limit is much longer and since ERISA is Federal law it trumps both the state and carriers rules.
: Re: OON with UHC and Appeal Process
: Michele June 20, 2019, 10:28:20 AM
It may be worth a try.  If there is a provider rep for any of the plans I would contact them.  We have had provider reps who did a one time exception in situations like this.
: Re: OON with UHC and Appeal Process
: HSUMNER18 June 20, 2019, 01:55:21 PM
I have found UHC to be very lenient in their appeal process. I've had other insurances follow their rules by the book but UHC  let me through with no problem after we switched EHRs and had some claims fall through the cracks
: Re: OON with UHC and Appeal Process
: Michele June 20, 2019, 04:39:22 PM
Wow!  I'm in shock.  I find UHC to be one of the most difficult, especially for timely filing.  We sometimes have rock solid timely filing proof and our appeal STILL gets rejected!
: Re: OON with UHC and Appeal Process
: azeemgillani June 20, 2019, 07:07:20 PM
You must contact with UHC Network Representative assign to your area. You can discuss any issue whether related to late filing or any other and they he/she will definitely help you out as i do have a experience and i got processed lots of late filing and other appeals through them.

Best of luck!!

Regards,
Azeem
: Re: OON with UHC and Appeal Process
: PMRNC June 21, 2019, 10:43:17 AM
Why beg or barter when you are entitled to reimbursement? Again if any of these are ERISA the 60 day limit does not apply as most group health plans have 180 days and some even 12 months.