Payments > Insurance Payments



I received a check from Medicaid and posted it. They have come back and reversed those two payments and it looks as though they are applying the reversal plus an additional amount to four other patients. I know how to reverse a payment but I could use some help as to how I apply this reversed amount plus the additional amount to other patients! Thank you for any help!

This really depends on your practice management system and your office process.  For example, in our system we would reverse the payment on the patient(s) that got reversed, and post the payments on the patient(s) that were paid - even if no money was actually received due to the reversal - because that is how our system is set up. 


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