Author Topic: Aetna / Electronic Payments  (Read 135 times)

williamportor

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Aetna / Electronic Payments
« on: October 21, 2020, 04:59:35 PM »
Hello-

I recently submitted several claims to Noridian Medicare, some of which were forwarded to Aetna who now seems to be paying some claims electronically. My provider client sent me a number of paper notices of electronic payments, with no patient names, dates of service or other EOB information. A 45 min. call to Aetna's provider services line (and it's beloved automated phone system) proved fruitless. The electronic payer services phone number it gave @ 888-247-1203 did not answer. The Aetna phone system would not allow me to speak with a live human. Calls to the Aetna corporate office were a no go...the operator said I had to call provider services (again!) All I want is the EOB information for these payments so I can post them. I'm used to this Insurance Co. run around by now, but this one is a dead end. Can anyone tell me where to go for the EOB information??   
« Last Edit: October 22, 2020, 05:55:12 AM by williamportor »

Michele

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Re: Aetna / Electronic Payments
« Reply #1 on: October 22, 2020, 07:20:50 PM »
You have to sign up for Aetna ERAs.  Check with your clearinghouse.  Ours suggests using Enroll Hub.  But I believe you can also use Availity.
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williamportor

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Re: Aetna / Electronic Payments
« Reply #2 on: October 30, 2020, 02:47:55 PM »
You have to sign up for Aetna ERAs.  Check with your clearinghouse.  Ours suggests using Enroll Hub.  But I believe you can also use Availity.


Thank You - I don't know why I didn't think of that myself.  :o