Take back solution

[MDO VN]

Hi Michele,

How are you?

I have a question: HMSA sometimes overpaid (in EOB A) and do adjustment in the next EOB (in EOB B). In that case, what should we do?

I created a code "Takeback" to withdraw the money, then use that money to post for patients in the new EOB (EOB B), but the check# of EOB A will be appeared on those patients, is that OK? I hope you are not confusing with my question.

Bests,
Kristy

[Michele]

It should be fine since it is just an internal thing.  If you have a way to note the patient's file I would.  For example we can put a note directly on the line of the payment, so I would note the payment that "ins retracted $ from ptxx" just so I had a trail.

Michele

[MDO VN]

yes, I will so. Thanks so much and have a nice day!
Regards,
Kristy