I agree with Michele which is why I asked about your response. Usually that is 90% of the reason why we don't hear from them again if we have quoted a price. I always invite providers to sit down so we can get more specific information about their practice to give them a fair quote, sometimes, they do insist and even still I will ask them if I can fax them something for them to complete and again tell them it is beneficial that we see what specifics are there to give them a closer ball-park figure. My rule is NEVER to quote a price w/out taking a much closer look. When I did percentage billing I could give them a range/ballpark but even then I did not like to do it and tried to avoid it if possible until I have met with them to establish the state of their practice, specialty, volume, etc. I also know billers who have based their flat fee on an hourly range and that too might scare off potential clients. Though my fees (flat fees) are based on an hourly average, i don't reveal that, it's more only for my internal knowledge.