I would NOT recommend Kareo to anyone. They have great review on websites (most of which they have paid to be on ) and some forums. But for those of us that use them, they tell a very different story.
Their support team is absolutely horrible. I have to pay a support fee (between $100 and $200 monthly in addition to your monthly service fee) to talk to someone. They offer chat support, but the hold time to chat with a rep is at least and hour. Recently I waited 3 hours only to have the rep tell me I was taking to much time because she didn't know the answer to my question.
If you read the community forum it really tels the story. But of course you can't access the forum unless you sign up for the service. And to make matters worse, they are fully aware of the problems users are having but aren't interested in fixing any of them.
They are cheap compared to some other services and that's why they are growing.
I really wish I'd found more honest reviews before I signed up for them. So for those considering using Kareo, I would call them and start asking some hard questions about their clearinghouse problems, posting issues and the mess they have made of fee schedules and contract. Watch them dance around the questions. If you sign up with them you will regret it...I sure do
It's good you have not had the horrible experience so many other users have. It is very expensive and time consuming to move from on system to another.
And if Kareo could listen to their users, build better software then this would not be an issue. But, I'm very confused on why it's necessary to break down my post almost line for line in order to discount my statement. Obviously, your involvement with Kareo is more than an end user.
My purpose in reading posts on this website was to get information on other programs available and this forum offered me very valuable information. Thank you to all those who take time from their busy day to share and give insight…including the young lady which scrutinized my post so harshly.
If I get an ERA, only maybe half the payments can be auto assigned. The remainder I have to manual post.