I have 2 clients whom I do billing, posting, and invoicing for. I took over when these 2 practices were far behind in all these areas, and have the billing and most of the posting caught up. Now my clients are asking me what "we" should do about invoicing their patients, many of whom have between 5 and 80 line items going back to mid 2018. Each line item falls into one of 3 categories:
1. It has a small owing balance after insurance has paid
2. It has a larger owing balance because (for a variety of reasons) insurance has not paid.
3. Is undetermined, since it has been billed, but insurance co. is still processing claims.
Right now I'm struggling just to keep up with claim submission and posting on these, as well as my other clients, let alone give advise on how to invoice their patients. One uses Office Ally, the other uses Chirotouch. I'm tempted to say something like "It's your practice...what do you want me to do??" or something of the sort, but I don't want to appear stupid. Any ideas??