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Using a Clients EMR/Billing Platform

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Michele:
I don't offer licenses.  I use a reseller.   I'm not sure what clearinghouse Lytec is affiliated with but we use ClaimMD.  We used to use Office Ally.  You can use any clearinghouse you want usually.  We are very happy with ClaimMD.

MedlinkJD:
Hi Michele So, just to get my facts straight, you use the Lytec Billing platform with the Claim MD clearinghouse?  Have you been pleased with that setup?  Anything you would change?  Can you use any statement vendor?

PMRNC:
I don't maintain any software, system or clearinghouse costs at all. I work in the clients existing system in place. Even if they want to switch, I'll help them, make recommendations, even demo with them but they hold any and all licenses and costs. This has benefited me as I'm able to market as diversified this way, not to mention I don't incur those expenses and can keep my fees more competitive. I've been a billing company since 1997 and the costs and headaches associated with conversions, was getting old. I also no longer have to deal with the ownership change of hands that happens so much with these vendors in this business. Oh..and it's also much easier terminating a contract if I need to :) 

MedlinkJD:
Thank you Linda, do you have to overcome the push-back from your employees who claim they cannot "learn another system".  What if the "system" is part of the problem the client was having in the first place?  Do you have a Go-To system?

PMRNC:
I don't find it a problem, I've been doing this since the late 90's so there are not too many programs I haven't seen. I indeed do come across ones using a system I think is partly to blame for problems, I make recommendations and I do have a short list of preferred programs, depending on their size, volume, budget. Again, though, it's the clients cost. I also give them the truth about conversions, many vendors will tell you it's an easy transition/conversion when it NEVER is. Conversions can also be costly. I have only run across one client in past decade that had a system I just couldn't work on because it was awful, I gave them recommendations and we did demo's where I showed them certain things and they were satisfied.

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