Hello
I was hoping someone might have an answer to a denial I have been receiving. The insurance company is Blue Cross Blue Shield. We are billing contacts ( hardware) to them as she has an allowance, this has been verified. The denial that I am getting is Co-222 with a remark code of N640. I have reached out to the insurance company many times as this does not seem to make any sense since she has not used any benefits for over a year. I have been told once that she meet her benefit and another stating that she has them? Patient has called and stated that it is our error? Her son recently was in and billed in the exact same manner and we have had no issues. Just wondering if anyone has any insight as to why this is denied with these codes. We billed V2521 with dx code H52.223.
Thank you