Believe you me, I hear you on the verifying. Unfortunately, I came into the scenario here a bit late and the 'office manager' i.e. glorified title given to a woman with basic clerical skills and no knowledge of billing, has been doing the verifications. I have run into numerous problems with the half, um, tail, way she has been doing so.
I found out the services are not excluded in the policy provisions however the codes for MUA are in the surgical section of the CPT book therefore as a chiro they are denying as outside the scope of this license, however here in IL he is licensed to do so. I called to verify benes afterwards and was told it wasn't listed as an exclusion and that we'll have to appeal, I was just curious as to the best method of presenting our case.