Jocelyn,
I tell them there is so much more to do than just submit the claims and get the money deposited. Is their staff checking electronic reports, do they do follow up, does the person doing the electronics know what they are doing, how much are they paying to keep their systems updated, what is their staff turnover rate? Etc, etc.
Also, does their staff handle denials, unpaid claims, pt billing?
Is their billing person up to date with the insurance carriers on the changes, NPI numbers, etc.
Billing Specialists are needed more than ever now, with all the changes going on in the field.
Wow, I hope I picked you up, I know I picked myself up a little too!
Michele