Starting a Medical Billing Business > Starting Your Own Medical Billing Business

Termination Agreement

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lhough:
That is not being nice, that is good business sense.  Besides, look at it this way, what if you were the provider and for whatever reason you terminated your biller, you still may need reports or additional information on claims that the biller had already worked and you paid them for that work.  Wouldn't you want this information provided to you?  If you as a biller take the stance that "if they don't want me to bill for them anymore then they won't get any assistance from me on work I have already done" then you won't last very long. Word of mouth is a powerful marketing tool and if you get upset every time someone decides to no longer use your services then maybe you shouldn't be doing this.  JMO, but I try to treat people the way I would want to be treated.

Pay_My_Claims:

--- Quote from: lhough on September 15, 2009, 11:54:59 PM ---That is not being nice, that is good business sense.  Besides, look at it this way, what if you were the provider and for whatever reason you terminated your biller, you still may need reports or additional information on claims that the biller had already worked and you paid them for that work.  Wouldn't you want this information provided to you?  If you as a biller take the stance that "if they don't want me to bill for them anymore then they won't get any assistance from me on work I have already done" then you won't last very long. Word of mouth is a powerful marketing tool and if you get upset every time someone decides to no longer use your services then maybe you shouldn't be doing this.  JMO, but I try to treat people the way I would want to be treated.

--- End quote ---

I can understand, but its just how I conduct business. You can look at it from many aspects. My aspect is clear. If I or the provider terminates the business relationship we have conditions will happen. EVERYTHING that should be sent to the provider will be sent. He will get his last monthly financial report, and his overall report, any documents etc etc. I don't have time to nickle and dime for a provider to get a report. He will have everything that I have to get whatever he needs. I have nothing he doesn't have. I have a friend who terminated a provider and is getting BOMBED by the current biller with questions because she was "nice" and tried to help. I personally don't want to spend my time running a report for what 25 bucks??? When I am "fired" I am fired, and when I quit, I quit. Its not like I am leaving anyone hanging, I haven't just shafted them and said "fu".

Think of it as a relationship. You break up, why keep calling them with the can I come over and watch TV. We can still be friends. No..not me, break up is just that. Ties have been severed. We no longer have a relationship. Even if you are paying me, for whatever reason, your dissatisfaction or mines we decided to end our business relationship. Yes it can and hopefully will end on mutually agreeable terms, therefore I will give you everything that will help you make a smooth transition from my services to your new service or biller. I bid you a fond adieu and wish you the best.

"paid them for that work"----Another reason I prefer a flat fee. Working for % when you terminate or are terminated...money will ALWAYS come in that you WON'T get paid for!!!

again, just my opinion

PMRNC:
I sort of agree with both of you and I will usually provide the client with whatever they need for one simple reason, I don't like to burn bridges and it's not in the best interest of any business to do that. With that said I do have to say that I will never go back to billing a % for the very reasons you stated Charlene.. I've paid my dues and I want to get paid for all work I put in, I get to decide how many hours is needed to work on an account, how much I will make etc. and it does make termination go MUCH smoother!

There are many things a provider could need when they terminate with a billing company and in good business you do need to suck it up because if you don't you have just shown the provider a reason for NOT outsourcing and it hurts our business in the long run. I'm not saying you are there for the new biller, to hold their hand, etc.. no way. I will NOT work with a previous billing company nor a new one, I do not get in the middle of other contractual relationships, however if there are things the provider needs THAT I WORKED on, he will get it and again, that's so I don't burn the bridge.

Pay_My_Claims:
Yes, and I totally understand that no matter what you do, you should not burn a bridge (although you want to light fire under a lot of them). Everything regardless of the situation should be done professionally. I hopefully have made sure in my termination plans that all bases are covered. There could be something that comes up, because life happens. Listen to all the stories from all the long term billers who have been STUNG by providers who don't pay. Some will send partial payments because they rely on the "oh you can't bill me % its fee splitting". As Steve stated it may be ilegal in FLA, but they probably won't enforce it. You do it and then the provider doesn't pay because what..........courts will side for him.

Steve Verno CMBS, CEMCS:
If I have to terminate, I dont burn my bridges. 

I do discuss fees associated with anything that is requested after the termination.  This could be due to subpoenas received for work I did or attorney requests for claims or statements.  It could also be for insurance info obtained while an account is at a debt collection agency.  It will be up to the debt collection agency or provider to reimburse me if I have to send a claim to WC, Medicaid or Medicare. 

But, If I leave, I want to do so on a good note.  This could result in referrals later on. 

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