Medical Billing Software > Medical Billing Software Reviews
BILLING SOFTWARE
Pay_My_Claims:
--- Quote from: PMRNC on July 31, 2009, 08:13:41 PM ---So they don't offer a demo? ??? Trial period? Even if buying a car you get to test drive it first!
--- End quote ---
Linda, I have had several that I requested demo's from and they sent me a cd and it was filled with information about the software, but no trial version. LeonardoMD was one of them. I think Collaborate MD allowed you to download the trial version to actually roll through the system to see how that works. Choosing software is a BIG decision, and one should really look at everything before they "purchase".
PMRNC:
I have never run across one yet where there is no demo.. usually if I get a client that wants me to work remotely and with a software I am unfamiliar with that's the first thing I do. I completely agree with you on not going with a software you can demo. in fact, I want to give it a good work out <g>
sherry27:
I called the number for Xena Health. Is there anyone else that has used this company.When you call, it sounds like it is a million miles away. How is tech support? No one is answering the phone on normal eastern time. I need software ASAP. Xena seems to have a lot to offer, but when can you actually talk to someone from the company. Someone pleeeeaaaassssse Help!!!
PMRNC:
I've only worked on their Physicians PM software and I've not had to utilize their support. However IMO if I can't get a hold of a company I am shopping for, it's on to the next one. First impressions are lasting IMHO. According to their contact information they are in Hartford CT which is on EST .. 860-819-3701 You are right, I called and I get a foreign blurry voice automated system. it says to hit 1 for billing and 2 for technical support. I hit 2 and am automatically told I cannot take your call... I call back and hit 1 for sales and get told same thing. I am in NY and it's 10:30 AM here.. so that is strange to me too. I guess you could use their form to contact them here: http://www.xena-health.com/contact/ but just that experience with the phone thing is enough to make me cross them off my list. If I was a user in need of support that would totally drive me nuts.
sherry27:
--- Quote from: PMRNC on August 06, 2009, 12:32:01 PM ---I've only worked on their Physicians PM software and I've not had to utilize their support. However IMO if I can't get a hold of a company I am shopping for, it's on to the next one. First impressions are lasting IMHO. According to their contact information they are in Hartford CT which is on EST .. 860-819-3701 You are right, I called and I get a foreign blurry voice automated system. it says to hit 1 for billing and 2 for technical support. I hit 2 and am automatically told I cannot take your call... I call back and hit 1 for sales and get told same thing. I am in NY and it's 10:30 AM here.. so that is strange to me too. I guess you could use their form to contact them here: http://www.xena-health.com/contact/ but just that experience with the phone thing is enough to make me cross them off my list. If I was a user in need of support that would totally drive me nuts.
--- End quote ---
Thank you so much for your response. I have to have the software I am going to use by like tomorrow. I have looked into Kareo. It seems very nice. It is affordable. I am just kinda scared with web based because I have never used it. (I was a billing manager for 5 years in Internal Medicine and we used medisoft.) But then again, I don't want to purchase software and then wish I would have just gone web based. If I purchase software, I have narrowed it down to mpm software. I just don't know what to do. :-\
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version