So they don't offer a demo? Trial period? Even if buying a car you get to test drive it first!
I've only worked on their Physicians PM software and I've not had to utilize their support. However IMO if I can't get a hold of a company I am shopping for, it's on to the next one. First impressions are lasting IMHO. According to their contact information they are in Hartford CT which is on EST .. 860-819-3701 You are right, I called and I get a foreign blurry voice automated system. it says to hit 1 for billing and 2 for technical support. I hit 2 and am automatically told I cannot take your call... I call back and hit 1 for sales and get told same thing. I am in NY and it's 10:30 AM here.. so that is strange to me too. I guess you could use their form to contact them here: http://www.xena-health.com/contact/ but just that experience with the phone thing is enough to make me cross them off my list. If I was a user in need of support that would totally drive me nuts.