After months of trying, we received our Medicare Part A provider # Sept. 17, 2008. As of today, we have yet to receive any payment from Medicare.
You may have read my past cries for help, and I sincerely appreciate your advice. We finally were able to go through our clearing house, McKesson, and receive Medicare audit trails for all our past claims. Most were filed the end of August, so we have many that are past the 30 days that Medicare should have paid us. I am now told that we have 98 claims in "suspense", and 32 that will be sent back to us. Another issue we have is we haven't been able to
get a password to get into the Medicare FISS system. They are very "backed up" and couldn't tell me when we might get a password.
I was also told that they cannot tell us why or when we can receive payment for the claims in "suspense". Does anyone have any advice? We are in a desperate situation and can't get any answers. When they told me we had all the claims in suspense, they also said there is nothing we can do from our end, it's all up to Medicare.
At this point, I am ready to contact our "ombudsman" but can't find any way to get in touch with him/her.
Please help! Any advice will be appreciated.
Debbie