Billing > Billing
Filing paperwork
kwardbilling:
I agree on this one.......I wouldn't keep any treatment notes etc.......
Pay_My_Claims:
--- Quote from: DMK on February 05, 2010, 09:53:41 PM ---Forgive me if I gasp! Why would you be responsible for keeping treatment notes? Those should be in the patient's treatment file at the Dr.s office! If the insurance company requests notes, the doctor should copy and send them, or a copy service should come and copy them. They wouldn't send the copy service to the billing service to copy records!
Dina
--- End quote ---
For those coding, I guess they would use them but since I don't, I don't need them either. Depending on what service you bill for will depend on how much paperwork you receive. For my DME provider, I can get 1-2 pages per client. It will have the demographics/insurance on one, then the dme order/dx on the other. I verify the insurance, and obtain the auth. Once the person is OK, I will email or fax to them the log of clients scheduled for that week who are OK'd for their AFO. This is great that they see the md, he writes the rx for the afo, and they send that to me with the dates they are scheduled to come in for the fitting. Now only notes I may get is if one of the Medicare plans asks for a LMN or clinic notes, the MD will fax to me, I will send to the INS company, and file that. What I am about to do is change over to paperless faxing and have all documents put on a memory stick. This way all information is easily kept.
Michele:
I have to say, I agree. We don't keep copies of any treatment notes and it would be impossible to do so. If a provider gives us notes to attach to a claim, we attach them to the claim. The only time I EVER keep notes is if it is a notoriously problem account, where the insurance carrier continuously requests notes and in those instances I have a special file for the patient with all billing, eobs, correspondences, etc. For 70 providers we usually have less than a 1/2 dozen of these patients at any time, so it's not common. When we receive a request for notes, we request them from the provider, then forward them on.
Michele
dfranklin:
The provider is keeping his own records. It is just the fact they automatically send me the notes for PI claim cases as they typically want the note sent with each claim. The provider is probably just assuming I still have it but I to just send it along with the claim and do not keep it. He is probably just looking at saving time and why send it again when he already did and assumes I just file it.
I just wasn't sure what the "standard" or norm is out there and before I told him I don't keep copies and that he would have to resend them and I wanted to find out if I was within the norm. By the sounds of it I am, THANKS to everyone that responded. This forum is really great!!! I love everyone on here that helps one another.
Thanks for the ideas on the filing...I am trying to work on incorporating these somehow. But I think I have a general idea of how to do it.
Next question along the same line: What do you do on the "problem" superbills/EOB's/Patient info sheets? Ie superbill with not patient info sheet (new patient), patient info sheet missing insurance ID or Diag codes, EOB says carrier can't locate member etc...all of these need something from the provider to move forward with it. Currently, I keep all of these in a folder, send the requests to the provider and wait. The provider will send a stack of things that may or may not include the info/item(s) that I needed in for some (or all) of my problem stack. I then have to figure a way to cross check each item because I don't know whether the item is something needed in the problem stack or just a new item to get entered, billed out etc. The provider does not make an distinction on it to let me know this is a requested item from me. Any ideas or suggestions on this one? How do you handle these?
Thanks!
Pay_My_Claims:
Anything I get I keep, its a matter of how you want to store it. I don't want to have paper everywhere, so you can scan it into your system create a folder for his charts. This can all be saved on a memory stick.
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