You bill a charge of $197.00 and the primary (Medicare) pays $88.44, writes off $86.45 and leaves a balance of $22.11.
The secondary states the allowable is 58.18 but does not make a payment or apply anything to the patient's deductible.
I was told the 58.18 should be a contractual write-off. The explanation had something to do with one allowable being higher than the other, but I haven't been able to understand it.
Please tell me what you think should be done and explain.
Thanks!