General Category > General Questions
How to add new doctor?
wildcat1842:
Hi! I have worked for one doctor for 10 years, he is an ophthalmologist. He has decided to add an optometrist. The optometrist has given me all his information, NPI number etc. When I bill for the optometrist, all the payments go to his other office (he only works with our office 2 days a week) even though our address in on the claim. Is he supposed to have different numbers for our office? I have never had to deal with more than one doctor or adding a new doctor, so please forgive me. Thanks!
Michele:
Just billing with the Dr's info isn't enough. All insurance carriers need to be notified that he is working for you and he has to be set up under the Ophthalmologist. You need to contact all insurance carriers immediately.
Michele
wildcat1842:
Thanks for your response! We did contact all the insurance companies. They told us that after 30 days, he will be effective. We waited 30 days before submitting the claims, and now the payments are going to the dr's other office. :-[ Any other suggestions? Thanks!
Michele:
You need to contact them and ask WHY??? Isn't it wonderful? No seriously, contact the insurance carriers that paid to the other office and see if something wasn't indicated appropriately on the claims, or if they dropped they ball on their end. I've had similar situations and it is a pain. You need them to get to the bottom of why they paid the wrong office. Either they didn't get things right in their provider maintenance files, or you have something not quite right on the claims.
Good luck!
Michele
wildcat1842:
Thank you!
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