This CIGNA and United HealthCare fiasco is about to break me! We keep getting more of these patients, and I can't get good information from the insurance company.
Any suggestions?
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If you have contacted customer service reps and claim reps, you may want to speak with your provider relations rep. This is part of why they are there, to help. Now with that said, I have found these reps to be sometimes alot more difficult than the actual customer service reps. I suggess to continue to document everything and everyone you have spoken with and keep "climbing the latter". Rep, to supervisor, to their supervisor, etc.
Now, last week I called Medicare with a similar issue. I was told they no longer have provider reps and they no longer travel to a providers office. You must give them the patient information and they forward that information to a rep that will call you within 14 business days. DO NOT LET THIS BREAK YOU!!!