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Advice for getting a client

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laceyx08:
Hi,
My husband I and I got a big lead for a client. A doctor's biller walked out on him and apparently he had been talking about outsourcing before. So we jumped on it. My husband called the office and gave the office manager the shpeel. She said she would talk to the doctor and see if this is something he is interested in and call us back. I guess I just want advice as to how long we should wait for her to call and what we should do. Should we call again or go up to the office or what?

Thank you

Michele:
Where did you get the lead from?  Can they give you any other tips?  Such as, what time does the dr arrive at the office?  Does he/she come in early (before patients arrive)?  The reason I ask is that we had a similar lead once, and we knew he came in at 7:45 but patients didn't come till 8:15-8:30.  We came in one morning early with a tray of goodies, and talked directly to him.  It sounds like you need to give him the shpeel, not that you want to avoid the office manager.  In our case we were purposely avoiding the office manager because our inside info warned us she was the problem and the dr knew it.  In most situations you want the OM on your side.  But you certainly can butter her up too.  Especially if your inside info can tell you something they like, bagels, doughnuts, candy?  Stopping in with a gift, and showing them you are a real person, not a strange being with two heads may really help. 

Otherwise I would give her just a couple of days and call back.  They will need to make a decision soon.

Good luck!

laceyx08:
thanks michele that's good advice. out of curiosity, did you end up getting him to sign up?

Michele:
Yes, but if you read my blog post you'll see it wasn't the best.

http://solutionsmedicalbilling.wordpress.com/2011/07/20/providers-come-and-go/

You have to view the comments to see our story.

Of course a big part of that was that the OM didn't like us, which is why I say don't go around them.  However, this office was one of the most dysfunctional ones I have EVER seen!  We did bill for them for a couple years and it was good money, but a lot of headaches and extra work.  The experience was priceless.

laceyx08:
Well we took your advice and my husband went in this morning with a big box of donuts. Apparently the office manager was really nice but he still wasn't able to get in to see the doctor. Now I don't know what to do from here.

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