Starting a Medical Billing Business > Starting Your Own Medical Billing Business

Advice for getting a client

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Michele:
Did the OM tell your husband whether or not they had spoken to the dr about your service?

laceyx08:
He said he thinks she didnt but she also said she thinks he wants someone in the office

Michele:
I would have said something like "I know a lot of physicians feel more comfortable keeping the billing in the office but I would really appreciate if he would just consider sitting down with me for 10 minutes - no pressure whatsoever - so I could just explain how it works with me.  Many times they are just not familiar with how it works, or they've heard a horror story from someone.  I don't want to put any pressure on him, just give him some info so he can make an informed decision.  I'm not pushy, if it won't work for him, then it won't work for me either so I don't want to force something that isn't a good fit.  But I would love the chance to at least be able to show him a few things.  I am real brief and I could come in at his convenience."

PMRNC:
I have to add something to this... when you do get to speak with someone, even the office manger.. I would WANT to know why that biller walked out.. to me..where there is smoke there is fire. If you look at MOST doctors offices, when you go in, the staff is usually the same staff that's always been there. They are really not known for their turn-over with staff..Not generally that is.  If I am talking to a client who had fired someone or someone had left, I try to find out why, it really helps. I have taken on clients that were nothing more but headaches and the red flags were there and I didn't see them, now I am more careful and cautious.

laceyx08:
Yeah that's true. She didn't walk out because of the doctor. I guess it was the receptionist who made her mad. She kept trying to talk to the doctor but he wouldn't do anything about it. Apparently the receptionist would never answer the phone and expected her to do it. And one day when the phone was ringing, the receptionist actually yelled at her "answer the phone!" So she got fed up and walked out. But, I called before I got to read these and she told me the doctor is not interested he wants to keep the billing in the office. Wish I would have seen what you said before Michele. Now we're back to square one.

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