We are a private pay facility and provide our patients with a super bill (itemized statement) after the program has been completed if they request one because often times they like to try to submit some of it to their insurance to see if they can get some reimbursement. (we are a wilderness program which most insurance companies will not pay for)
I have alot of patients calling in a panic stating that they need to submit everything to their insurance before the end of the year or they will not be able to get any reimbursement. Don't they have a timely filing period, not by the end of the year? And any services rendered in 2011 goes toward their 2011 deductible, benefit regardless if it is submitted in 2012?
This is for insurance, not flex spending or HSA ect....
I'm pretty sure I know the answer to this questions but just need to clarify.
Thanks.