Issue with Office Ally and Blue Cross

[rkillian]

We have always left box 11C empty for our Blue Cross plans because Office Ally automatically put BL in 11C.  However, all of our claims are rejecting because it is going to BC with an 11 in the box instead.  I have talked to OA several times, each time telling me that they will email me directions for 11C, which they do, but it only addresses all other payers except Blue Cross.  I can add "Comm" in 11C to get them thru the door, but it still is not BL when it gets to the payer.  (ex:  for Medicare plans, we put medicare.  Medicaid plans, Medicaid, etc)  Does anyone understand what I am talking about or having the same issues?  We lost our biller and I am trying to figure out what to do until I get a replacement.  Thanks!

[Michele]

We use OA and in 11C we put the Payor name.  So our blue cross claims go out with "Excellus BCBS Utica" in 11C.  (That is our local.)  Our PM system automatically loads that field from the payor name on the insurance screen.  What PM are you using?  Can't it just say "Blue Cross Blue Shield"?

[rkillian]

I have tried putting blue cross.  I will try to tonight to send some with blue cross blue shield and then some with blue cross of michigan and blue cross blue shield of michigan.  We didn't have any problems until 1/2/12.  Very odd.  The last time I called OA the gal told me that she wasn't a biller so didn't know what to tell me.  I have their recent email they sent me last week with the keywords and it states to leave it blank for blue cross blue shield.    Thanks so much! It is very bizarre.