Payments > Insurance Payments
Who might I send a letter to regarding an unpaid claim from December?
JenniferPT:
I wasn't employed with my current employer at the time, but I have a claim through Aetna that does through 3rd party (Magellan) and Aetna has told me for the past 3 months they're waiting on Magellan. I've asked for phone numbers to contact Magellan myself, which end up being wrong phone numbers, etc. I'm too the point that I'm going to have to start writing a letter to someone.
What is the proper chain of command here? I've spoken to 5 customer service reps about this claim and all tell me the same thing and can get nothing done. We're in Texas, if that helps.
Sriram_Sub:
What is the phone number they gave you?
Michele:
Have you tried to look up a number for Magellan online (Google or their website)? I would try that or do the letter. Don't wait any longer.
PMRNC:
On the back of your card is a phone number to call for out patient mental health, that would be Magellan if they are your TPA. Aetna uses Magellan and they have offices in Houston and Austin that I know of.
NuBiker:
Is your employer a participating provider with Magellan? If so, maybe you can get internet access to Magellan's website.
www.magellanhealth.com/provider
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