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Who might I send a letter to regarding an unpaid claim from December?

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JenniferPT:
I've gotten numerous phone numbers from the CSR at Aetna who all say the same thing.  "Let me send this to our resolution team and see what happens."   I don't even know if I can get info from Magellan, quite honestly.  They are the TPA but if I call and say, "Hey, I've got an Aetna patient whose claims used to be paid out by you, can you tell me why I'm not getting an answer almost a year later on one date of service?"   I have payment for the D.O.S. before this D.O.S. and payment for the D.O.S. after. 

It's just beyond ridiculous and Aetna CSR are zero help.   Verbatim, each phone call, I can tell them exactly what they will tell me.   I guess now I just may need to look up some address and write to someone at Magellan.

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