Here's my situation. I currently bill for a physician on the side and phone calls have not been an issue. The amount of time it takes me on his account is very minimal. I am in the process of growing my business and was wondering the best way to handle patient phone calls. One of the reasons for me to work at home is to be flexible with my time. I have 3 kids that will be going to 3 different schools at 3 different times next year. Although I am usually home, I don't want to be "tied" to my phone unless I have enough work to be considered full time. Many times when I call a company these days, the recording will say something like "We will return your call within 24-48 hours" or "we will return your call by the end of the day". Do you find it rude to get a voicemail message like this? Also do any of you have the option for the patient to contact you through email? I was thinking about looking into this too.
For most part I do try and make myself available for the hours as stated in our contracts.
Do you specifically have the times listed in your contract or do you say in general wording that you would be available for phone calls?
I'm trying to think of the best way to handle phone calls in the future so any additional input is appreciated.