If I would call an insurance carrier to see if a certain service is covered and they tell me that it is non-covered we would tell the patient that and if they still want that service they will have to pay for it. Since it is a non-covered benefit on their policy will that still go towards their deductible?
Example---Most insurances do not pay for custom made shoe inserts.
On that note, if something is a non-covered benefit, can we give that patient a discount on that item? Do we still have to submit to insurance even if we know it is a benefit that will not be covered?