The telephone calls whether made off shore or made from someplace in USA do not matter much, they all are reading from a script which Michele provides in her book. Simple enough.
QuoteThe telephone calls whether made off shore or made from someplace in USA do not matter much, they all are reading from a script which Michele provides in her book. Simple enough.You would have to show me a doctor who signed on with a biller from a telemarketer offshore. And yes it does matter. The language barrier is one point and the ethical and practical resentments are another. I'm stating a fact. I know office managers who call some carriers and get offshore phone bank and let's just say they are NONE too happy. One of my clients gets so flipping mad having to call Dell Tech support that they got rid of ALL their computers and replaced them for that reason alone. In today's times, I don't see any effectiveness or business ethics in using an offshore company, if anything it would stand to represent your business and that would not be too glowing for you. QuoteThey are paid for performance; and one reason for hiring them is that they don't suffer from the turnover that we have in this country.Nobody is reinventing the wheel here.Let's be honest here because I don't buy that excuse made by Physicians and billing companies in the US.. it's the COST factor so let's not make it something it's not. THE "SAVE a BUCK" mentality of using offshore companies is .. IN MY OPINION irresponsible. "turnover we have in this country".. not understanding that at all.In regards to the effectiveness overall of telemarketers or "appointment settings" isn't my cup of tea. In my opinion no one can represent me or speak for me better than me. I've also seen some dirty telemarketing tricks that didn't turn out so well. Physicians talk to each other, and a telemarketer has LESS of a chance getting past the gatekeeper than you do. J M H O
They are paid for performance; and one reason for hiring them is that they don't suffer from the turnover that we have in this country.Nobody is reinventing the wheel here.
From what I am told, the appointment is made in 1% of the calls made; however the close ratio of the appointments is 85%.Apparently $30 is enough money for off shore companies to filter the 99%; I am happy to work with a company in US that would do it for that price.
I really wonder why the 2 of you keep entertaining this foolishness... if you notice how you guys ask questions they are always avoided.I assume the purpose of this site is to educate people. Future readers can read what you've read and come to the same conclusion that you have come to. That would have been more difficult to do without seeing the answers given (or not given) in response to our legitimate questions / comments.At a minimum, folks reading our questions/responses will come to understand the issues that need to be taken into account when setting up a billing service. Hopefully, this larger discussion (it spans several different thread/topics) will help answer questions and generate new ones for the folks who are serious about setting up legitimate billing services. Knowing the right questions to ask is often key to succeeding at an endeavor.