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Telemarketing and Appointment Setting

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tallmanusa:
We plan to use offshore telemarketing companies to set appointments for $30 per appointment. Our rep would then visit the doctor. We plan to use the telephone script from Michele's ebook.
Has anyone tried this?

PMRNC:
Seriously?   You are just going to find you'll piss off people more. Offshore telemarketing?? I'm sorry I can't add anything productive to that except "Good Luck with that"

tallmanusa:
Telemarketing is something that Michele recommends in her ebook (not necessarily off shore); I guess you never read her book. I am also using her script.

RichardP:
tallmanusa - am I correct in remembering that you said in an earlier post that you used to be a doctor?  If yes, are you an M.D., or PhD.?

I've spent quite a bit of time in the offices of my clients.  At 35 to 45 patients per day, they work their butts off.  Their staff act as gatekeepers.  Only the most serious matters get past the gatekeepers to the doctors.  And then, only the really serious matters get the doctors on the phone at that moment.  All the rest remain until the end of the day, when the doctor returns the phone calls.  If you have been in private practice, I assume you already know this.

Here are several questions (out of many more) for you to consider in your attempt to schedule appointments:

1.  If the staff is currently doing the doctor's billing and getting paid extra for it, do you think they will pass your billing company info along to the doctor?  You are their competition.

2.  When the harried doctor is returning phone calls at the end of the day, do you think he will return a phone call to some stranger that wants to talk about his finances?

3.  If by some chance the doctor does return the phone call to your offshore call center, how will his phone call be handled?  Will he be immediately connected to the original person who contacted his office?  If not, will the person taking the doctor's call-back know what the original caller said to the doctor's staff to get the doctor to call back (speaks to your company's credibility in the doctor's eyes)?  Do you plan to have your offshore phones manned 25/7 in order to be available for the doctors' return phone calls - given the difference in time zones?

4.  You will not be receiving many (if any) appointments from your off-shore calling efforts.  If you pay your callers by the appointment, how will you handle the turnover that is bound to occur as your staff discover that they never get paid because no doctor ever makes an appointment?

5.  Why do you think anybody here wants to help you in your efforts to take work away from Americans and give it to foreigners - just so you can make more money?

tallmanusa:
Richard, telemarketing is one of the methods Michele recommends in her ebook, this was not something I dreamed of. I am willing to try that. There are other methods she recommends as well, which I would be trying.
All your points are well taken. I am just as skeptical as you are.
The telephone calls whether made off shore or made from someplace in USA do not matter much, they all are reading from a script which Michele provides in her book. Simple enough.

There are companies off shore who do this on a regular basis for other companies in USA; they have gone through all the problems that you mention and still are in business and taking new clients. They are paid for performance; and one reason for hiring them is that they don't suffer from the turnover that we have in this country.
Nobody is reinventing the wheel here.

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