General Category > General Questions
Telemarketing and Appointment Setting
PMRNC:
--- Quote ---The telephone calls whether made off shore or made from someplace in USA do not matter much, they all are reading from a script which Michele provides in her book. Simple enough.
--- End quote ---
You would have to show me a doctor who signed on with a biller from a telemarketer offshore. And yes it does matter. The language barrier is one point and the ethical and practical resentments are another. I'm stating a fact. I know office managers who call some carriers and get offshore phone bank and let's just say they are NONE too happy. One of my clients gets so flipping mad having to call Dell Tech support that they got rid of ALL their computers and replaced them for that reason alone. In today's times, I don't see any effectiveness or business ethics in using an offshore company, if anything it would stand to represent your business and that would not be too glowing for you.
In regards to the effectiveness overall of telemarketers or "appointment settings" isn't my cup of tea. In my opinion no one can represent me or speak for me better than me. I've also seen some dirty telemarketing tricks that didn't turn out so well. Physicians talk to each other, and a telemarketer has LESS of a chance getting past the gatekeeper than you do. J M H O
PMRNC:
--- Quote from: PMRNC on January 17, 2013, 12:21:58 PM ---
--- Quote ---The telephone calls whether made off shore or made from someplace in USA do not matter much, they all are reading from a script which Michele provides in her book. Simple enough.
--- End quote ---
You would have to show me a doctor who signed on with a biller from a telemarketer offshore. And yes it does matter. The language barrier is one point and the ethical and practical resentments are another. I'm stating a fact. I know office managers who call some carriers and get offshore phone bank and let's just say they are NONE too happy. One of my clients gets so flipping mad having to call Dell Tech support that they got rid of ALL their computers and replaced them for that reason alone. In today's times, I don't see any effectiveness or business ethics in using an offshore company, if anything it would stand to represent your business and that would not be too glowing for you.
--- Quote ---They are paid for performance; and one reason for hiring them is that they don't suffer from the turnover that we have in this country.
Nobody is reinventing the wheel here.
--- End quote ---
Let's be honest here because I don't buy that excuse made by Physicians and billing companies in the US.. it's the COST factor so let's not make it something it's not. THE "SAVE a BUCK" mentality of using offshore companies is .. IN MY OPINION irresponsible. "turnover we have in this country".. not understanding that at all.
In regards to the effectiveness overall of telemarketers or "appointment settings" isn't my cup of tea. In my opinion no one can represent me or speak for me better than me. I've also seen some dirty telemarketing tricks that didn't turn out so well. Physicians talk to each other, and a telemarketer has LESS of a chance getting past the gatekeeper than you do. J M H O
--- End quote ---
RichardP:
I am just as skeptical as you are.
This may be splitting hairs here over semantics, but I was not meaning to be skeptical. I was being practical - based on my experience with doctors and their staffs (staves?) I'm not trying to discourage you. I'm trying to provide information that will help you develop more realistic expectations about likely results from that type of telemarketing.
PMRNC:
I just happen to be having a conversation with the OM of one of my larger pediatric groups and I casually asked her if she gets calls from Offshore companies, she laughed and said, yes but I hang up immediately and proceeded to tell me how she felt which was similar to how I felt.
tallmanusa:
From what I am told, the appointment is made in 1% of the calls made; however the close ratio of the appointments is 85%.
Apparently $30 is enough money for off shore companies to filter the 99%; I am happy to work with a company in US that would do it for that price.
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