I disagree.. I used to ONLY own Dells until they went and put support overseas, I literally packed up every Dell I ever had and never looked back. I bought an HP desktop that I love, it's about 2 years old and I've not had a single problem with it. Purchased another one as a backup, and just as happy with it. We also have a HP laptop, and all HP printers. My sister had a recalled hard drive and they notified her and sent her a whole new machine ONE upgrade up. When I called them about not wanting windows 8 on a machine I got no problem getting one with windows 7 AND they threw in a full upgrade free to windows 8 (which I still am not ready to use). I guess every one has a different experience with the same products/company.