By the time she gives me the EOB's she has already deposited the checks sometimes weeks before so I couldn't return the checks in this situation...The reason the amount is so high is that I do her billing once a month. So these 4 patients had seen her once a week for 3 or 4 weeks so I billed somewhere around 13 sessions with the wrong code which the insurance paid the full amount for again the 2nd time while I was trying to correct the claim- like $68 so $68 X 13 sessions = way too much money!!!
If it is Blue Cross/Blue Shield, they will recoup the money off of next payments. Any other carriers, I would just call them and find out what their requirements are and the address to send refund.
[The problem with that is it is a messy task.. the incorrect claims are from one patient's file. It does throw off the books when you have them taking the payments off of other patients/claims. It's just so much neater to send back the money and let them re-process. When a carrier takes payment off of other claims it messes up the audit trail.
Every time I have attempted to send BCBS refunds, they have always returned the refunds and sent letter stating it will come out of next eob. I have spoken with our provider relations rep and sent in letter with corrected eobs, etc and bcbs of la will not take the refund check.