I have a conundrum. A patient had a procedure to slice something off of their skin two days before their insurance terminated, so the procedure was covered. But the specimen that was sent to the lab was not tested until the day after the patient's insurance terminated, so it wasn't covered. The lab billed it with the date they did the testing as the date of service on the claim. The patient called me upset. Can the lab testing be re-billed with the date of service of the procedure on the claim instead of the date of the testing? What is the protocol for this?
A patient had a procedure to slice something off of their skin two days before their insurance terminated, so the procedure was covered. But the specimen that was sent to the lab was not tested until the day after the patient's insurance terminated, so it wasn't covered. The lab billed it with the date they did the testing as the date of service on the claim. The patient called me upset. Can the lab testing be re-billed with the date of service of the procedure on the claim instead of the date of the testing? What is the protocol for this?