Hello Everyone- Perhaps some of the more learned members here can help me with a major headache. I've spent 6+ hours on the phone trying to talk to a live human being from UMR insurance (a division of United healthcare) about 2 things:
1. UMR insurance's electronic payer ID# or where to send claims
2. How find why a claim was not paid, or why it was underpaid.
UMR's beloved automated phone system will not allow one to speak with a live human being (unless they are from India of course), and all these people are allowed to do is connect me with the automated system, and the loop starts over. Availity does not have info for UMR, and UMR only keeps users in they're automated phone system. I have a provider who want's answers...NOW, and I don't have any to give him. Any help would be deeply apperciated.