Hi,
I bill for a social worker. One of her patients has an HRA account that is set up so that the patient releases funds to the provider after the claim has processed. She came in for three visits and the claims have all processed with a deductible, but she stopped treatment and is ignoring calls, letters, and bills. I'm wondering if it's legal/ethical for the provider to submit a bill directly to the patient's HR dept. I know that's sometimes the way it's supposed to happen, but is it overstepping a boundary in a case like this?
Thanks for any insight,
Lisa