Starting a Medical Billing Business > Starting Your Own Medical Billing Business

What to do with work overload

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williamportor:
Thanks for the feedback folks. No response from the colleges yet, but will keep looking. Maybe ziprecruter next...

kristin:
Good luck with ZipRecruiter. I recently used them to try to fill a position at my office, and I was sadly dismayed by the responses to my job posting. Of the 15 or so responses I got, most resumes were riddled with errors, the phone numbers for those who were decent applicants were disconnected/not working, and sending emails to applicants with bad phone numbers yielded no responses. Hopefully, you will have better luck if you go that route. You may want to try Indeed, which could have better applicants. We also reached out to local colleges first like you, with no response. Eventually we ended up hiring someone via a patient, who had a family member looking for a job, and it has worked out great. Do you know of a personal connect like that? It may be the way to go.

PMRNC:
With the colleges you have better shot with community colleges and work directly with their billing/coding program. Just reaching out to them is not enough you have to find the ones that either have an intern program or are looking for more employers to start one. Each college has their own process.  There is usually an application process you have to go through to qualify first. If approved then they usually give you a form to complete on qualifications you are looking for in the intern. (be flexible but be practical).  A few years back I was going through a growth spurt and I really didn't think of things I wanted so when they started to send applicants to me there were a few sent to me that I would NEVER put in front of any of my clients. For example, if you need your intern to deliver reports to clients or any other task that needs them in front of the doctor you do need to specify image as a must. On the form I had to fill out there was a check mark for "Image and appearance " then scale of 1-10 with 1 being of no concern and 10 being large concern. I didn't even check the box. I had a couple sent over to me and on interview showed up in ripped jeans, tattoo's/piercings in places they could not cover. I had sort of complained to the school but they told me I didn't get specific on tasks or image importance. Another example is NOT to be too stringent with qualifications in regards to medical billing like use of a specific PM system, etc. I'll tell you why. 99.9% of the time, students coming out of these medical billing courses from community colleges and even universities are NOT learning nearly half of what they need to do. Instead you might want to create your own internal profficiency test including asking them what the diff between copay and coinsurance means, what is a participating provider? What is Medicaid, etc.. very basic!!!   Then I would actually have them do another on HIPAA ..ESPECIALLY if you are going to have them work remote and access/view or transmit any PHI.

Indeed is "ok" ..but again I would be really cautious and very detailed about your expectations. I still would have a proficiency test and make sure they know HIPAA both privacy and security!!!  I know this sounds very anal but if I were to hire remote, I want to see their workplace/station and I want a HIPAA Risk Assessment done if they will be your employee you can do that include them in yours (BA's are required to have them anyway).

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