Author Topic: Billing Process/Dx Pointers  (Read 1695 times)

lacycr

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Billing Process/Dx Pointers
« on: December 12, 2018, 01:16:36 PM »
I wanted to see if anyone could provide some insight on their office process for billing from start to finish. For example, I know several offices that have a form that goes into the room with the patient. Form includes CPT codes used in office and a full page of common dx codes. After the dr treats, he fill out the form checking the appropriate boxes for services provided and the dx codes and walks the patient up front, hands the form to receptionist and receptionist enters that info in the system so they know what to charge the patient for. Then the dr does his note sometime that day. The biller then reviews charges daily to make sure all is entered correctly then submits to billing. Then posts payments, etc when everything is back from ins. But I'm not sure how would dx pointers be applied then? Or what is a good protocol? How do other offices process go? Just trying to figure out how others do it so I can find a better system for drs I work for. I just took over billing in an office and it looks like previous biller never did anything with dx pointers. The software automatically just set them all to point to 1. They've never had issues with claims being paid. but I know that just because it was paid, doesn't mean its correct.

kristin

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Re: Billing Process/Dx Pointers
« Reply #1 on: December 12, 2018, 06:48:31 PM »
My primary job stills uses paper super bills, we aren't switching to EMR until next year, so we have used the same system for marking our super bills for the last few decades....

The first column and a half of the paper super bill are the CPT codes. The bottom half of the second column are self-pay supply items. The last column are all the ICD-10 codes. Using a highlighter, the doctor will highlight the CPT code she wants, then will draw lines with the highlighter over to the ICD-10 codes she wants used for that code. She does this for every CPT code she uses for that particular visit. We jokingly call it "roadmapping" in our office, because if she does a lot for one patient, there are lines all over the place, but it is very clear what CPT goes to what dx's. Then our front desk person enters the dx's into a certain area of the patient's case in the software, then enters the CPT codes one by one, making sure to check off the box/boxes for the appropriate dx's that go with that code. The way our software works is that all the dx's are listed at top of case, and are assigned numbers 1-12 depending on how many are on the claim, then when you type in each CPT code, there are 12 empty boxes next to the code which correspond to the dx's. You simply check the boxes you want, and that assigns the dx pointers on the claim forms. Our front desk person will also assign the appropriate modifiers, the doctor does not do that on the super bill.

I then check her work at the end of the day, and send the claims in, and I also work the rest of the revenue cycle, such as payments, statements, A/R, as well as provide any education the doctor needs to stay compliant, etc. Before we added another doctor last year, I did all of the this, plus entered the billings, but now I am rarely on the front desk.  When we switched to ICD-10, I re-ordered our dx's codes on the super bill, so that often used CPT codes in the top half of the second column had the most used dx's directly across from them in the third column, and that has made things easier for everyone.

This is just our system, but it works like a charm, and everyone understands it completely. I know of other offices that expect the biller/front desk person to assign the dx's, or the doctor will just scribble them down  somewhere on the super bill, and again, it is someone else's job to assign them accordingly. My doctor has been in practice for almost 40 years, so she is very up on coding, and likes to do it herself, which is really how it should be in an office setting, IMHO.

lacycr

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Re: Billing Process/Dx Pointers
« Reply #2 on: December 18, 2018, 12:43:43 PM »
THANK YOU! I've been asking my same question to some other groups and no one would give much of an answer. This is SO helpful! One of the doctors I work for already uses a form with cpt codes and dx codes, so I'll definitely be going over pointers with them to have them start doing it this way. This sounds like it works great. Thank you again Kristin!

kristin

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Re: Billing Process/Dx Pointers
« Reply #3 on: December 18, 2018, 09:19:22 PM »
My pleasure, any time!

lacycr

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Re: Billing Process/Dx Pointers
« Reply #4 on: August 20, 2019, 01:10:09 PM »
I know it has been a long time since this was replied too but Kristin, I wondered if you'd be willing to share what your document looks like? Or an example after the Doctor has done his "roadmapping"? (my email is lacyramos3114@gmail.com). Still working on this at my office and we have two new providers starting at our office and want to get the kinks worked out before they do! Thank you again for all of your help.

Medical Billing Forum

Re: Billing Process/Dx Pointers
« Reply #4 on: August 20, 2019, 01:10:09 PM »

kristin

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Re: Billing Process/Dx Pointers
« Reply #5 on: August 20, 2019, 03:46:48 PM »
Sure, I will get it to you.

cflorez

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Re: Billing Process/Dx Pointers
« Reply #6 on: August 20, 2019, 07:37:33 PM »
Kristin,
I would love to see your form also. Can you also send to : Quantumsolutions@hushmail.com
Thank you

kristin

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Re: Billing Process/Dx Pointers
« Reply #7 on: August 21, 2019, 09:02:00 AM »
Sure, I will get them out to the both of you after work today

Medical Billing Forum

Re: Billing Process/Dx Pointers
« Reply #7 on: August 21, 2019, 09:02:00 AM »