Beacon Health Strategies and Value Options recently "completed" their merger
Before the merger, BHS went to one payer ID and VO to another payer ID and it worked great!
Now, they have a unified payer ID- FHC&Affiliates...but Office Ally does not have that payer ID! BHO states to submit claims as usual and the clearinghouses are "working on it."
The VO claims process just fine. But the BHS claims end up on the old E Services site and just lag there...a few trickle over to the VO Provider Connect and get paid, but only a few.
The reps at BHO are not helpful- they are confused.
any fellow NY MH billers encountering this?
thank you!!!!!!!!!!!!!!!!!!!!!!!!