Hello- I have 2 billing clients that are understaffed and disorganized. I had Client #1 billing and posting running very well for over 2 years, I had everything caught up, and it was easy to keep things that way, then he fired his office manager last year, and has his ex wife working part time trying to fill in (She's a nice lady, but It's a full time job and she simply can't keep up) Client #2 has one very overworked office manager, who also does LMT work, she tries to keep up with everything, but this is a 2 person job (there are other issues but I think you get the idea) This naturally leads to the following problems in both offices:
* When I log into their system's remotely, patient and/or insurance information is sometimes incomplete or missing altogether, the same with codes, initial dates of service etc.
* When they fax EOB's to post, some are incomplete (perhaps 2 out of 4 pages on the EOB) when I call for the rest of the EOB info. they tell me they'll get around to it (and they don't)
* I ask for office notes to send in with the PIP claims, and they either show up a week or 2 later, or not at all
And the list goes on. Paper claims waiting for office notes, Incomplete EOB's and the number of patients I need insurance information on are piling up, and I'm getting farther behind every week.
I want to do a good job with billing and posting, but cannot do so without complete information, and these folks just don't have time to get it to me. These are my 2 highest paying clients and I don't want to lose them. Any suggestions??