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Not showing a patient credit

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Biller67:
My question is simple, can a provider make changes to a patient's financial record to "conceal' an overpayment by the patient?  Example: Patient pays $35 copay.  Eob comes back from insurance showing patient responsibility zero and now the $35 shows as a credit to the patient.  Office policy is to reverse the credit to show account balance as zero.  ???

PMRNC:
Hmm...   UM NO. lol
That's basically stealing.

Anand:

--- Quote from: PMRNC on March 22, 2011, 09:25:03 AM ---Hmm...   UM NO. lol
That's basically stealing.

--- End quote ---
lol I agree with you Linda:)

PMRNC:
I had a client who was unbeknown to me was doing this, Until I sent out statements indicating to the patient they had a credit/refund due. Oh the calls they got! They couldn't argue with any of them and had to refund.  does it get more obvious than that ?  ??? ???

rdmoore2003:
OMG - Did I read that right?

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